Frequently Asked Questions

Find answers to common questions about our products and services

How Can I Check The Status Of My Order?

The current status of your order is displayed on the “ Your Orders ” .

What Happens If I Want To Return My Order?

We offer returns within 14 days of receiving your order. If you are not completely satisfied with your purchase, simply contact our customer service and we will guide you through the return process.

How Can I Contact Customer Support?

Customer support is available via email. If you have any questions or concerns, please contact us via the contact form on this website or at support@velenvo.com

Does Velenvo Offer A Quality Guarantee?

Of course! If you don't like the product or notice any damage, please contact us immediately! We'll do everything we can to provide you with the best possible shopping experience. Just contact us – we'll be happy to answer your questions!

Is My Personal Information Safe On The Website?

We use the latest security standards, including SSL (Secure Socket Layer) encryption, to ensure that all your personal information is protected during transmission. Your payment information, such as credit card details, is used solely to complete the transaction and is not stored in our system. This data is immediately deleted after processing. Your privacy and security are our highest priority.

Why Didn't I Receive An Order Confirmation Email?

If you haven't received your order confirmation email, please check your spam folder. Send an email to our customer service with your transaction ID.

How do I unsubscribe from emails?

In the footer of every email, there will be an unsubscribe button. Click the link and confirm that you would like to unsubscribe. We’ll miss you, though!

Where do I enter the discount code?

If you have a promo code for a discount, you may only enter it from the checkout page.

If you have more questions, please contact us!

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