Most Asked Questions

The current status of your order is displayed on the “ Your Orders ” .

We offer returns within 30 days of receiving your order. If you are not completely satisfied with your purchase, simply contact our customer service and we will guide you through the return process.

Customer support is available via email. If you have any questions or concerns, please contact us via the contact form on this website or at support@velenvo.com

Of course! If you don't like the product or notice any damage, please contact us immediately! We'll do everything we can to provide you with the best possible shopping experience. Just contact us – we'll be happy to answer your questions!

We use the latest security standards, including SSL (Secure Socket Layer) encryption, to ensure that all your personal information is protected during transmission. Your payment information, such as credit card details, is used solely to complete the transaction and is not stored in our system. This data is immediately deleted after processing. Your privacy and security are our highest priority.

If you haven't received your order confirmation email, please check your spam folder. Send an email to our customer service with your transaction ID.

In the footer of every email, there will be an unsubscribe button. Click the link and confirm that you would like to unsubscribe. We’ll miss you, though!

If you have a promo code for a discount, you may only enter it from the checkout page.